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The towel rail is good. Just what we wanted. You are asked to register the product and offered 3 more months on the warranty. I usually register anything with a warranty anyway so went ahead. I thought it odd that they wanted a computer file rather than just an invoice number as proof of purchase and attached a pdf copy of the order from Amazon. I then felt I didn't want to send this pdf file but could not remove or delete the attachment. I decided not to send the registration but it went through. I must have inadvertantly moved the mouse over the send button and it connected. I don't know but that is all I can think of. Now quite disturbed that it had gone through I thought I might contact the company and see if this had happened to anyone else. It was then I found that the company is in China, not an easy place to complain to. Luckily the only information sent was my address, which is bad enough, but not my Amazon account number or credit card details. I wish Amazon would make it plain and easier to find where these companies are before we order. Yes I should have looked myself and have only myself to blame but Amazon could help us too.
This is a nice looking (and feeling) towel rail that is deep enough to hang a towel neatly in front of the radiator. I found it pretty easy to install although I did have to draw the circles on the wall to get it level .... a template would have been helpful to mark the holes because the inner fixing plate is not in the centre of the outer one!