To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I want to first start off by saying this is my 2nd jacket like this and I absolutley love it. I bought a 2nd one only because my daughter borrowed my 1st and lost it. Upon receipt of this jacket everything looked normal. I opened it up and thought it smelled a little funny but figured it was from the plastic it was wrapped in. The next day I grabbed it out of my closet to wash and realized there were cough drops and pieces of dried flowers in the pocket! So not only did they send me a used jacket but didn't even bother to clean out the pockets which tells me it wasn't even cleaned or sanitized before they resold it! YUCK!! I am extremely disappointed with this situation. I am an amazon prime member and do a majority of my shopping on here. I have never experienced anything like this before. No where in the description does it say used. I will be filing a complaint.
I ordered this because the picture showed dark black but I just received it and it the tags weren't attached I would swear it has been worn for a long time by someone else. It is so faded like it is a charcoal instead of black. Now I get to waste my time, energy, and money sending it back or just throw it in the bottom of the closet. It would be so better if it was the color it was advertised as. Disappointing.
I really love the size, color, and warmth of this fleece, however I have had it for a week and the zipper line comes undone every time I zip it up. I cannot find the person to contact to get a replacement but now I am unable to unzip it without strain and am not as warm. I will definitely leave higher stars if I am provided a replacement or a refund to re-order a new one in working condition.
The jacket arrived with a broken zipper, smelling strongly of perfume and was dirty. This item had obviously been previously worn, returned and then resold as new. I had read similar reviews from other purchasers but bought anyway thinking that it was a quirk. Columbia is a reputable company, after all. Should have needed their comments. Shame on Columbia! It will be a while before I order from this company again.