To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I ordered 8 crosses as gifts for the students in my Religious Ed class. One arrived broken so I placed an order for an additional cross. This cross was smaller. I wasn't able to get the same item which was a disappointment.