To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I bought these gloves for my Mum's Christmas but they were too small, I was able to exchange them with no problems at all receiving an email when they received my return, when the return had been processed and finally an email to say the larger size had been despatched, overall the customer service was excellent. The gloves are beautiful, good quality and comfortable to wear, ideal as a gift or simply as a treat for yourself