To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Wonderful bag, and customer service impeccable! they contacted me because the colour was slightly different. This one is better, and was for my mother in law for a wedding. She is delighted with the bag which is of very good quality