To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I ordered this for my fiancé for V day. We both loved it but unfortunately it arrived with 3 small chips to dragons tail. Not easily visible but I knew they were there. I requested a replacement and within a matter of days and no Questions asked a new one arrived in mint condition. I’ve sent the original back. The quality and detail is amazing and we are so pleased with this. Can’t fault customer services either so would definitely recommend and would buy from these guys again without hesitation. Very professional and we now have another beautiful addition to our dragon collection!