Amazon.com.au:Customer reviews: Samsung Galaxy Buds Pro, Phantom Black

Top positive review

Not Australian version

Reviewed in Australia on 1 May 2021

For people looking after the Australian version, please note this is not it.

Technical Details page states that the model number is SM-R190NZKAASA. However, the model number I received is SM-R190NZKAEUE

40 people found this helpful

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Bronnie

Extremely disappointed-terrible fit.

Reviewed in Australia on 5 May 2021

The sound was excellent when the earbuds stayed in my ears. I bought these earbuds after I had done quite a bit of research. I have a Samsung phone & the reviews I read pretty good. I specifically wanted them for running & most articles I read said they were an excellent choice for sport. After the first time I wore them I realised I had made a mistake. I had to constantly adjust them and had them fall out of my ears a number of times. I was extremely disappointed by these earbuds and have since returned them. I am however very impressed by Amazon`s return policy.

33 people found this helpful

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From Australia

Josip Broz Tito

Not Australian version

Reviewed in Australia on 1 May 2021

Colour: Phantom BlackVerified Purchase

40 people found this helpful

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Ron Burgandy

Samsung Buds Pro

Reviewed in Australia on 31 March 2021

Colour: Phantom VioletVerified Purchase

Fantastic fit great sound and excellent noise cancelling, cant hear the wife shout at me now.

41 people found this helpful

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Bronnie

Extremely disappointed-terrible fit.

Reviewed in Australia on 5 May 2021

Colour: Phantom BlackVerified Purchase

33 people found this helpful

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U.A.E. stock

Reviewed in Australia on 7 March 2022

Colour: Phantom BlackVerified Purchase

The sticker on the box clearly says that this product is for sale U.A.E., so yeah, it is grey import (at least when you buy from "booksandgiftsemporium"). But the item is brand new, and the price is quite a bit lower than RRP, so I'm not going to complain too much. Never had to make a warranty claim with Samsung tech, so I'd rather have some instant savings than the local warranty. The fit is okay for me with the smallest tips - the buds are not falling out when I walk or run or even shake my head :)

7 people found this helpful

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Mohsin K. Shams

Almost returned it.

Reviewed in Australia on 26 May 2021

Colour: Phantom BlackVerified Purchase

Used it with S9+. Sound kept muting at irregular intervals during music and movies. Its not like a pause more like skipping. There is silence for a couple of secs then the sound resumes. Tried full charging. Tried gaming mode etc. The sound is great but the muting takes the fun out of it.

Almost returned it. Turns out all it needed was a cache clear of the Bluetooth app under settings. Working beautifully now for the past 1 hour. Will see iow it goes for a couple of more days.

I am keeping these for myself if they keep working without issues.

9 people found this helpful

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Jess

Not what I'd hoped.

Reviewed in Australia on 29 July 2021

Colour: Phantom BlackVerified Purchase

I want to like these. They work seamlessly with my Note 20. The sound quality is good for earbuds, and the noise cancelling is solid. However, I have some major issues that ruin them for me.

Firstly, and this may be my ear shape, but they aren't comfortable for long periods and definitely do not stay firmly in ear. They do come with various size rubber doohickeys but unfortunately none of them help to keep them in my ear. There's absolutely no chance I could go jogging without them falling out -- and in fact even when talking, they start slipping.

The other gripe is they have a touch function which by default hangs up a call, and even when I set to "block touches" somehow they consistently reset that setting. So when they start to slip and I need to adjust them, I am forever hanging up on people. I've tried resetting the buds, disconnecting, updating the wear app, and still they randomly turn off that block touch setting! Googling has found others with the same issue but no solution. Really disappointing.

6 people found this helpful

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saburac

Great wireless experience

Reviewed in Australia on 25 April 2021

Colour: Phantom BlackVerified Purchase

It's taken me a while to make the jump to wireless headphones and I've been pleasantly surprised by the buds pro.

The good:
- Great sounding. They have nice tight bass, good vocal presentation and a nice sparkle in the top end. The mid-range is generally good as well but in some music I would like it to be a little more lively.
- Light weight, you don't know they're there.
- They fit my ears nicely but your mileage may very. The tips plug in comfortably and the buds rest slightly on your lobe. They initially felt awkward like they weren't in properly but I got used to it pretty quick.
- Excellent battery life so far.
- Excellent connection strength with your phone (mine is S21). I lose signal about 10m at the other end of my house.
- Excellent call & microphone quality
- Great feature set for those into it - ANC, pass-through etc. all work well.
- Excellent integration with a Samsung device, wearables app is good.
- Touch controls generally work well, I'm still getting used to this and often tap the wrong number of times or whatever so I'm not so taken with this method of operation. I usually just use my watch to control everything but the volume, for which I use the buds.

6 people found this helpful

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Barbecue Area

Too big. They don't fit. Uncomfortable.

Reviewed in Australia on 13 October 2021

Colour: Phantom VioletVerified Purchase

If these earbuds didn't have such a terrible physical design, they'd be great. I had owned the Buds+ and loved them so I was very excited to buy the Buds Pro. Unfourtunetly, I've only used them a few times since I got them. The reason for this is the are way too big, they barely fit in my ears. They fall out frequently and I'm constantly adjusting them and pushing them back in my ear, which results in significant ear pain after 10-15 minutes. They are so uncomfortable, I am so disappointed.
I used them a few times, got frustrated and put them in the cupboard and forgot about them. I'm only realising now that I should have tried and got a refund. I'm so disappointed and upset. $200 down the drain, which isn't easy during covid. To make things worse, I just found out that these buds aren't even an Australian model. They're from overseas. If I could give them a 0-star rating, I would.

I wish I could get a refund but I think it's too late now, I can't find the option. I'll say it one more time, I'm extremely disappointed.

4 people found this helpful

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W.K.L

It make my S22 Ultra complete.

Reviewed in Australia on 6 June 2022

Colour: Phantom BlackVerified Purchase

Bought it when special offer, very happy with the deal.

It sealed with new tape and sticker, believe its a brand new ear buds pro, and there is a sticker with Thai on it, not sure if it was imported from there.
However, the serial number can be registered on Australia Samsung official website, I would think that's the most important thing when buy this kind products online.

Open the case and the ear buds pro automatically start to pair with S22 Ultra.
After finished downloading the driver, ear buds pro can be used right the way! Super simple and easy!

One person found this helpful

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Kelvin

Outstanding product,

Reviewed in Australia on 29 March 2022

Colour: Phantom VioletVerified Purchase

These buds have outstanding sound quality picking up all the sound that you don't usually hear with other devices. A pleasure to use with a nice ergonomically design. Very easy to set up and holds a charge for a long period of continuous use. Haven't run the battery down after 10 hours of use. The purple is a nice colour but then I am biased because I love purple 💜. The case is very sturdy and small enough to fit into most pockets. Price is high but you save quite a bit by buying from Amzon. And free shipping with Amazon Prime. But the quality is well worth the price.

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5 star		66%
4 star		18%
3 star		4%
2 star		4%
1 star		8%

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