To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Bungee was accidentally sewn into the seam and does not work appropriately. For that fact I am giving this product one star as we received a defective product. No way to contact a customer service representative through Amazon.