To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
The robe is a nice color, is soft, and if it weren't for the zipper it would be very comfortable. I purchased the robe to wear while in the hospital and then after I came home. The robe is longer than what I had wanted but I am a short person. Also, when reclining in a hospital bed or in a recliner when at home, the zipper sticks up and doesn't lay flat against your body the way a robe that buttons would. These were the only reasons that I gave it 4 versus 5 stars.