To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
This arrived with the bottom and without the top. I do not know if this was manufacturer or Amazon issue. I've requested a replacement (although I'm not at all happy that I must drive to a UPS store to return the useless bottom without the pump top) because I did like the color, general feel, and padded bottom of the canister. I will give it one more shot. If I receive an actual working entire soap dispenser, I'll be happy. Otherwise, you'll hear from me again. This has wasted my time on something that should've been quite simple.