To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I purchased 2 pans and one of them came with a dent on the side. I contacted the seller and they gave me a little refund and I kept the pan. The customer service is great. Although this pan is too small for my recipe (I needed to adjust recipe to fit in this tiny pan), but it works well especially for baking japanese cheesecake.