To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
It's a nice welcome mat, but it was shipped folded in half so the rubber around the word 'welcome' was cracked, the product itself is as advertised, but how amazon chose to ship it damaged it during the delivery process. It's too much of a mission to go through the whole return process. I know I could have gotten this from another retailer with no damage the first time around.