To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
This product not only arrived damaged and leaking. The smell is very very weak, it dosent smell like the genuine Tisserand products. To get any hint of a smell you would need to literally soak your pillow case to benefit from even a feint smell (who wants to sleep on a wet pillow!). Dont buy as if you have the same trouble as me Amazon customer services will not help you to return or replace although it is Sold by: Amazon EU S.a.r.L. plus customer services didn't give me a 3rd party to contact after contacting them 3 times. The customer service person was in fact very rude to the point where I told him I wanted to cancel ALL my subscriptions to Amazon. Was told 'oh I can do that for you......charming. Appaling customer service for a product bought in good faith. After buying 100's of products, as well as Tisserand products from Amazon before which were fine. I now feel reluctant to buy anything else incase I am told.......NO RETURN, NOT OUR DEPARTMENT, CAN'T HELP YOU. The laughable end to this is that the product was an 'Amazon Choice'. I'm sure this review will never be published but if it is, don't buy or you will be stuck with it.
UPDATE: I have since found out this product has come from a 'Tisserand' (?) supplier. However, I still don't believe it is a genuine Tisserand product and it was been watered-down. I'm still waiting for a response and instructions on how to return......
Was really looking forward to using this as Ive used lavender sprays before on my pillow to help me sleep. The smell disappears straight after spraying so it's a huge disappointment. Didn't help with sleep, unfortunately a waste of money.
I’m not normally one to write reviews, however I purchased this following reading reviews. Unfortunately I found this very weak, water has more scent. Will not be buying again, shame especially when it sounded great.
I have used this product before and the smell has been good, however the one purchased here has no smell within a few minutes. I think this product is not genuine as nothing like previous purchase elsewhere.