To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I looked up reviews on Amazon us website before I purchased this and it was highly rated. I was sceptical because of the low price but this is amazing! It came out of the box quite flat but then puffed up quickly. I did leave it uncovered for a few hours to air out as it did have a slight smell. It turns my super hard futon into a comfy bed! Highly recommend!
My side of the bed flattened out in about 3 months. I know buying something on the lower end means it won't last forever but I expected at least 1 year and I don't think that's being unreasonable. I think the warranty covers 2 years. I contacted customer service and they did respond within 2 days which is surprising. Unfortunately for me it was sent to my junk mail and I didn't see it until after I had discarded the topper. I'm sure they would have done something for me. I however can't recommend this topper at all. Just not good quality materials is all I can figure.