Top critical review
TERRIBLE, REGRETTABLE PURCHASE
Reviewed in Australia on 29 July 2020
First: They sold my equipment they didn't have, and after 6-weeks of the equipment not arriving I messaged them to essentially get "Sorry, forgot, we don't have it in stock. Have a 5% discount"
Second: Once the weights were finally shipped out, some of them were missing. To which I sent another email asking where they were... "They'll be sent as per warehouse" was the instruction I got.
Thirdly: another 6-weeks gone by, no communication by any of the team - it was only when I reached out when they said "It'll send next week"
Fourth: After another 4-weeks of waiting, I emailed them again to ask where my weights were. They said "Sorry for the late, the shipment keeps delayed"
I ordered $600 worth of equipment on the 23rd March, and finally, have it all four months later (27th July) which I'm sure would have been completely forgotten about if I didn't consistently email them to remind them that they have a customer waiting.
Will never recommend this company for both the quality of the equipment and the complete lack of customer service and communication.
Do not buy under any circumstances.