To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Wore jacket once. While wearing noticed a split on chest at a seam. Spyder said they would repair or replace. Got jacket back one month later with horrible patch job on chest of brand new jacket. Looks like jeans my mom patched when I was a kid. Tried to call Spyder customer service 3 days in a row and after waiting on hold for 30 minutes each time have now given up. Should have stuck with North Face.