To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
The 3 main parts are damaged. There's no way shipping did this damage. The 2 poles have severe damage & are bent, so the threaded ends cannot screw into the other parts. The base is also damaged & severely damaged on 1 side. They are more like the steel parts were damaged before they were packed & there's no way the packer didn't see this damage. I've left messages to try & get replacement parts & no one has called me back.