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I want to first start off by saying this is my 2nd jacket like this and I absolutley love it. I bought a 2nd one only because my daughter borrowed my 1st and lost it. Upon receipt of this jacket everything looked normal. I opened it up and thought it smelled a little funny but figured it was from the plastic it was wrapped in. The next day I grabbed it out of my closet to wash and realized there were cough drops and pieces of dried flowers in the pocket! So not only did they send me a used jacket but didn't even bother to clean out the pockets which tells me it wasn't even cleaned or sanitized before they resold it! YUCK!! I am extremely disappointed with this situation. I am an amazon prime member and do a majority of my shopping on here. I have never experienced anything like this before. No where in the description does it say used. I will be filing a complaint.