To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
SO any coach product you buy you get a certificate with the item. That is to let the buyer know it is a coach product and someone didn't get a look alike bag and throw some logos on it. This bag looked the part but when i called coach they said they didn't make this type of bag with this color. So the question remains real or not be real. Coach representative could have just had a bad day and didn't want to look it up at the same token this was sold with no proof of authenticity. I'm the paying customer i shouldn't have to guess. Item was returned