To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
This product got lost in the post, but we were very happy with the response once we notified the distributor and another was sent right away. Great result in the end. They are a little less sturdy than we thought but look great and hold the lighter books fine.