To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
The levers to push the toast down are cheap thin bits of plastic that bent within the first few weeks of use. They both feel like they will break off shortly and it's almost impossible to get one to stay down in the 'toast' position. Buy a different brand, this is garbage.