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  • Samsung Galaxy Buds Pro, Phantom Black
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Customer reviews

4.3 out of 5 stars
4.3 out of 5
273 global ratings
5 star
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4 star
18%
3 star
4%
2 star
5%
1 star
8%
Samsung Galaxy Buds Pro, Phantom Black

Samsung Galaxy Buds Pro, Phantom Black

bySamsung
Colour: Phantom BlackChange
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Top positive review

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Josip Broz Tito
4.0 out of 5 starsNot Australian version
Reviewed in Australia on 1 May 2021
For people looking after the Australian version, please note this is not it.

Technical Details page states that the model number is SM-R190NZKAASA. However, the model number I received is SM-R190NZKAEUE
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34 people found this helpful

Top critical review

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Bronnie
1.0 out of 5 starsExtremely disappointed-terrible fit.
Reviewed in Australia on 5 May 2021
The sound was excellent when the earbuds stayed in my ears. I bought these earbuds after I had done quite a bit of research. I have a Samsung phone & the reviews I read pretty good. I specifically wanted them for running & most articles I read said they were an excellent choice for sport. After the first time I wore them I realised I had made a mistake. I had to constantly adjust them and had them fall out of my ears a number of times. I was extremely disappointed by these earbuds and have since returned them. I am however very impressed by Amazon`s return policy.
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30 people found this helpful

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From Australia

Jess
2.0 out of 5 stars Not what I'd hoped.
Reviewed in Australia on 29 July 2021
Colour: Phantom BlackVerified Purchase
I want to like these. They work seamlessly with my Note 20. The sound quality is good for earbuds, and the noise cancelling is solid. However, I have some major issues that ruin them for me.

Firstly, and this may be my ear shape, but they aren't comfortable for long periods and definitely do not stay firmly in ear. They do come with various size rubber doohickeys but unfortunately none of them help to keep them in my ear. There's absolutely no chance I could go jogging without them falling out -- and in fact even when talking, they start slipping.

The other gripe is they have a touch function which by default hangs up a call, and even when I set to "block touches" somehow they consistently reset that setting. So when they start to slip and I need to adjust them, I am forever hanging up on people. I've tried resetting the buds, disconnecting, updating the wear app, and still they randomly turn off that block touch setting! Googling has found others with the same issue but no solution. Really disappointing.
5 people found this helpful
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Julian
2.0 out of 5 stars Long way to go
Reviewed in Australia on 23 July 2021
Colour: Phantom BlackVerified Purchase
Initially bought them so i could ride my motorbike with some sweet tunes and maybe try and hide them under my beanie so the boss man wont see them at work, but because they stick out so far i cant get my helmet on with the buds in and with a beanie on, it projects a shape that looks nothing like a normal ear. Other than that, noise cancelling is the one that caused me the most stress. Working in an environment where people need to communicate regularly with me, i needed to start every conversation or the music didnt stop and when it did it took ages come back. Upset me greatly when i noticed i couldn't sing along when this feature was on, but worse than that the music stopped when i cleared my throat or even hummed to the music. Ambient noise setting is an interesting and probably not a bad feature though. Tapping the ear bud can also be a pain when putting them in your ears, does all sorts of things i didn't intend.

Battery life is surprisingly good, i didnt realize that the case charges the buds which made my day and its good for two life cycles of the buds. Sound quality even better. I feel like these would be much better suited for someone that doesn't live my life, not that samsung was catering for me but a lot of money spent for a lot of disappointment.
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Oliver
2.0 out of 5 stars Don’t upgrade if you’ve already got galaxy buds
Reviewed in Australia on 18 April 2022
Colour: Phantom BlackVerified Purchase
I bought these due to losing my original galaxy buds. I was disappointed to find that these were definitely not the ‘upgrade’ I thought they’d be. The fit compared to previous models is not even comparable, the noise cancellation doesn’t apply with a poor fit. They sound fine, but the uncomfortable fit lets them down. I don’t know why Samsung decided to change a perfect design.
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Cill
2.0 out of 5 stars Too big for small ears - uncomfortable
Reviewed in Australia on 18 December 2021
Colour: Phantom BlackVerified Purchase
The buds themselves work great bitter reviews are true they do need to be frequently readjusted and my left ear really hurts from pressure (outside) the ear where the buds sit. Although they stay in place I can't remember these buds for use any longer than 1-2 hours
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Monika Agrawal
2.0 out of 5 stars Very bulky and uncomfortable.
Reviewed in Australia on 4 October 2021
Colour: Phantom SilverVerified Purchase
Nothing much to write except stating that this is very bulky and uncomfortable. Can't wear for long duration. Starts irritating ears. I have apple airpods pro as well and they are much better in terms of both sound quality and comfort.
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Sukhjinder
2.0 out of 5 stars They need to stay in the ears
Reviewed in Australia on 10 August 2021
Colour: Phantom SilverVerified Purchase
This feedback is for samsung, not for the seller on amazon.

They need to consider the kind of design they are coming up with. Earphones don't stay in the ears even after using every single bud size .
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Amazon Customer
2.0 out of 5 stars Poor Battery Life here
Reviewed in Australia on 7 February 2022
Colour: Phantom BlackVerified Purchase
Battery life is poor - does not last for a session in the office
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